As many as 94% of you would recommend us (Sabik customer satisfaction survey 2020)
We would like to express our gratitude to you, all our customers and distributors who participated in our customer satisfaction survey during this spring and summer. An exceptionally large amount of open responses and comments were given this year. You contributed time and effort to give feedback on your experiences with us, our products and solutions. We highly appreciate it.
This annually recurring survey gives us valuable customer insights, which allow us to further develop our operations and make long lasting improvements. We assure that we work hard to meet and even exceed your expectations now and in the future. The annual survey is always conducted by an independent research partner. Naturally we are glad to receive spontaneous feedback via website, social media, customer service and dedicated Regional Sales Managers.
Did you know that Sabik has been conducting annual customer satisfaction survey already since the year 1999?
We have an interesting historic survey data available already from 20 years’ timeline. This gives us opportunities to highlight key trends and events. When looking at the data we can identify milestones in the company history. As examples our sales & marketing cooperation with Carmanah started in 2010 and Carmanah self-contained lanterns were added to the product range. Technological innovations such as Sabik Bluetooth® Control App for marine lanterns was introduced first in the world in 2015. Vega acquisition took place in 2017 and added new products such as PEL-lights to our brand portfolio. All these can be pinpointed as notable trend curves when looking at the company image and innovations statistics.
Customer service and quality strong through the years
Professionalism and service attitude continue to get positive feedback every year. High quality of the products have been noticed through the years. Sabik is continuously seen as a reliable partner. This is something that we are proud of as we strive for providing premium customer service for you with best solutions in the market. As our Managing Director Lars Mansner states in our earlier blog article on innovations: “We have always appreciated our customers to the greatest extent and worked closely with them. For us it’s about being a business with integrity, listening to the customers and finding solutions to their challenges”.
For example, marketing and delivery schedules had an positive upward curve this year. As we had focused development efforts on those during the year, it was positive that they had already been noticed among our customers. This year we added spot-on questions regarding digital marketing. We were glad to notice that pinpointed improvement areas are already either under construction or on our development roadmap. We agree with you that the development of agile customer service in new digital channels is essential. Supporting your daily work with our ATON products and solutions is fundamentally important for us.
Customer Loyalty – 94% of the respondents would recommend us
We asked our customers “Would you recommend Sabik?”. As many as 94% of the respondents answered yes, they would recommend Sabik. We appreciate your feedback with highest gratitude and we confirm that your development ideas have been taken into consideration. We will work out an action plan to improve our ability to serve you even better in the future. Stay tuned!
Above photo presenting our global sales, technical support and marketing team members was taken in September 2019.